We can be contacted via email. All your inquiries and orders are dealt with through email. Our email address is: info@b2buttonsandbeads.com

How to Order

You may place your order via email, telling us the item code and quantity of each item you are interested in. You may also email us with any question you have in regards to our products. We will email you to confirm your order and process it in less than 12 hours. In most cases all the items listed on our Web site are in-stock. We will ship the items you ordered within one working day after receiving your payment in full. In the case of any item you order is temporarily out of stock, we will email you with anticipated arrival date of stocking. You are only required to pay once the items you ordered are ready for shipment.

How to Pay

We currently only accept the direct deposit to our bank account. If you want to pay with your credit cards or you are an international customer, we would accept PayPal as a means of payment as well. It is a safe way as we do not keep your credit card information. We will send the items as soon as your payment has been cleared in our bank account. Please contact us by email before you make any payment.

Account Name Bank BSB Account Number Bank Name

B2 Buttons & Beads 06-3134 10187493 Commonwealth Bank of Australia

Delivery Details

We normally ship our products within Australia via regular mail or parcel. A registered parcel may be arranged should you request. The exact freight prices are subject to the postal charges of Australia Post. A regular parcel under 500 grams will cost you about $5. International customers are required to contact us for a quote.

Return/Refund Policy

We are dedicated to providing our customers with quality products, ensuring that each transactions results in a satisfactory shopping experience with us. All products can be returned for an exchange or refund within 7 working days of delivery if the product is faulty or you are dissatisfied with. All products must be returned in their original condition and packaging, which means they must be in new, unused condition. Upon receipt of your returned products, we will reimburse you for the cost of the goods providing they meet our standard conditions for return. Please contact us by email before you return the goods. We are sorry not to reimburse you the postal cost.